Refund Policy & Warranty
CANCELLATION POLICY BEFORE DELIVERY OR PICKUP:
If the items have not been assembled for you by the store, they are fully refundable unless:
1) We ordered the item for you and it is not normally stocked in our store: There will be a 25% cancellation charge.
2) The order was for a custom-built item and building has begun: The item may be partially refundable at the discretion of Value Office Furniture & Equipment.
3) BULK ORDERS of 10+ units of the same item may be non-cancellable.
RETURN POLICY:
A store credit minus a 10% restocking fee will be provided for non-custom items returned in original condition within 14 days. If they were specially ordered for you, there will be a store credit minus a 25% restocking fee.
There are no refunds on assembly & delivery charges. If we are asked to pick up returned items, a normal delivery charge will be incurred for the pickup.
Clearance Sale items and pre-owned items are non-returnable.
WARRANTY:
NEW merchandise is guaranteed against manufacturer defects for five years unless otherwise specified. This includes any kind of mechanical or electrical failure. We will repair or replace at our option.
USED merchandise has a mechanical & electrical guarantee for six months unless otherwise specified. If we cannot repair the item and we do not have another of the same item, we will issue a 75% refund in the form of store credit. Fabric, paint or other finish coats are not warrantied.
Laminate is warrantied against delamination. Laminate products repel water on their surfaces, but all laminate products will swell if seams are submerged in water, left outdoors, left on wet flooring, or stored in high-humidity environments such as a damp basement. There is therefore no warranty on laminate products for water damage.
If the items have not been assembled for you by the store, they are fully refundable unless:
1) We ordered the item for you and it is not normally stocked in our store: There will be a 25% cancellation charge.
2) The order was for a custom-built item and building has begun: The item may be partially refundable at the discretion of Value Office Furniture & Equipment.
3) BULK ORDERS of 10+ units of the same item may be non-cancellable.
RETURN POLICY:
A store credit minus a 10% restocking fee will be provided for non-custom items returned in original condition within 14 days. If they were specially ordered for you, there will be a store credit minus a 25% restocking fee.
There are no refunds on assembly & delivery charges. If we are asked to pick up returned items, a normal delivery charge will be incurred for the pickup.
Clearance Sale items and pre-owned items are non-returnable.
WARRANTY:
NEW merchandise is guaranteed against manufacturer defects for five years unless otherwise specified. This includes any kind of mechanical or electrical failure. We will repair or replace at our option.
USED merchandise has a mechanical & electrical guarantee for six months unless otherwise specified. If we cannot repair the item and we do not have another of the same item, we will issue a 75% refund in the form of store credit. Fabric, paint or other finish coats are not warrantied.
Laminate is warrantied against delamination. Laminate products repel water on their surfaces, but all laminate products will swell if seams are submerged in water, left outdoors, left on wet flooring, or stored in high-humidity environments such as a damp basement. There is therefore no warranty on laminate products for water damage.
